The data controller within the meaning of the GDPR is MOTHER NATURE TRADE SDN. BHD., reg. No. 202101004539 (1404838-U), 25-2, Jalan PJU 1/42A, Dataran Prima, 47301 Petaling Jaya, Selangor, Malaysia. Data protection questions: support@fernpaw.store.
Order processing and delivery — name, e-mail, phone number, delivery address, composition and amount of the order. Grounds: performance of the contract (Article 6(1)(b) GDPR).
Payment — payment data is processed by the payment provider; The full card data does not reach us and is not stored with us. Ground: performance of the contract (Article 6(1)(b)).
Account and verification code — e-mail, name, password hash. Grounds: performance of the contract and your consent (Article 6(1)(a),(b)).
Support and chat — text of the appeal, name and e-mail, if you indicated them. Grounds: legitimate interest in responding to the request (Article 6(1)(f)).
Accounting — order data for tax and trade reporting. Ground: legal duty (Article 6(1)(c)).
Order data - while the contract and warranty periods are valid, then to the extent required by accounting and tax legislation. Support correspondence - up to 12 months from the date of closing the request. Account data - while the account is active; after deleting the account, we erase them, except for what we are required to keep by law.
Only to those without whom the order cannot be completed, and only to the required extent: delivery service (name, address, telephone), payment provider (amount and order ID), letter sending service (e-mail and letter text), website hosting provider. They all act as contractual processors. We do not sell your data or share it for advertising. There are no advertising or analytical trackers on the site.
Our company is registered in Malaysia, i.e. outside the European Economic Area, so order data is processed there as well. Such transfer is carried out on the basis of the European Commission's standard contractual clauses (Art. 46(2)(c) GDPR) and, where applicable, Art. 49(1)(b) - transfer necessary for the performance of a contract with you. Upon request, we will provide more details about the applicable guarantees.
We use only technical cookies and local storage: cart, login session, chat status, your choice in the cookie banner. They are necessary for the operation of the site, so they do not require consent. There are no advertising, marketing or analytics cookies.
You have the right to: access your data (Article 15), correct it (Article 16), delete it (Article 17), restrict processing (Article 18), receive it in a portable format (Article 20), object to processing on the basis of legitimate interest (Article 21), and withdraw consent at any time - this does not affect the lawfulness of processing prior to withdrawal. Write to support@fernpaw.store, we will respond within 30 days. You also have the right to lodge a complaint with the data protection supervisory authority of your EU country.
The site operates over a secure connection (HTTPS). Passwords are stored as an irreversible hash. Access to order data is limited to employees who need it for work.