The contract is concluded with MOTHER NATURE TRADE SDN. BHD., reg. No. 202101004539 (1404838-U), 25-2, Jalan PJU 1/42A, Dataran Prima, 47301 Petaling Jaya, Selangor, Malaysia, support@fernpaw.store. The contract is concluded in Russian; The text of the contract is sent to you by e-mail along with your order confirmation.
Products on the site are an invitation to place orders. By clicking the āOrder with payment obligationā button, you are making a binding offer to buy the selected products. The contract is considered concluded after successful payment and confirmation of the order to your e-mail. Before submitting your order, you can check and change the contents of your cart and the entered data.
Prices are indicated in euros (ā¬) per item. Delivery costs are calculated at checkout and shown before payment - there are no hidden extras. Payment by credit card on the website; The card data is processed by the payment provider and is not stored on the website.
We deliver within the EU, 1ā4 days after order processing. The risk of accidental loss or damage to the goods passes to you at the moment the goods are transferred to you or a person specified by you (not the carrier).
You have 14 days to withdraw from the contract without giving reasons and a 2-year guarantee of compliance under EU law. Detailed conditions and standard refusal form are on the page "Return and Guarantee".
The cards contain reviews received from buyers of these products and from the manufacturer. We do not individually check each review to confirm the purchase, so we do not guarantee that each review was left by the buyer in our store. We publish reviews as they are, we do not delete negative ones, and we do not write reviews ourselves. The rating and date are saved.
We resolve controversial issues directly: write to support@fernpaw.store, we will respond within one business day. The European Commission's Online Dispute Resolution (ODR) platform ceased operation on July 20, 2025. We are not required to participate in the alternative dispute resolution procedure and do not participate in it, but we always try to reach an agreement directly.