The contract is concluded with MOTHER NATURE TRADE SDN. BHD., reg. No. 202101004539 (1404838-U), 25-2, Jalan PJU 1/42A, Dataran Prima, 47301 Mascotaaling Jaya, Selangor, Malaysia, support@fernpaw.store. The contract is concluded in Russian; The text of the contract is sent to you by e-mail along with your order confirmation.
Products on the site are an invitation to place orders. When placing your order, you pay by card on the website: click the “Pay for order” button to proceed to secure payment, y the agreement is considered concluded after successful payment y confirmation of the order by e-mail. Before submitting your order, you can check y change the contents of your cart y the entered data.
Prices are indicated in euros (€) per item y include VAT. Envío dentro de la UE is free for orders from €30, otherwise €4; the delivery fee is shown in the cart before payment, there are no hidden extras. Payment is by tarjeta bancaria on the website; card data is processed by the payment provider y is not stored on the website.
We deliver within the EU, 1–4 days after tramitación del pedido. The risk of accidental loss or damage to the goods passes to you at the moment the goods are transferred to you or a person specified by you (not the carrier).
You have 14 days to withdraw from the contract without giving reasons y a 2-year guarantee of compliance under EU law. Detailed conditions y standard refusal form are on the page "Return y Guarantee".
The cards publish opiniones received from suppliers, manufacturers or buyers of these products. We do not individually check each opinión to confirm the purchase, so we do not guarantee that each opinión was left by the buyer in our store. We do not pass off such opiniones as Fernpaw customer opiniones. We publish opiniones as they are, we do not delete negative ones, y we do not write opiniones ourselves. The rating y date are saved.
We resolve controversial issues directly: write to support@fernpaw.store, we will respond within one business day. The European Commission's Online Dispute Resolution (ODR) platform ceased operation on July 20, 2025. We are not required to participate in the alternative dispute resolution procedure y do not participate in it, but we always try to reach an agreement directly.
